FAQs
STRATEGY & APPROACH
Q: How is this different from working with a typical agency?
A: We’re not here to win awards or sell you a shiny campaign. We get to know your business properly and build brand and marketing strategy that works from the inside out. No marketing buzz words. Just practical, joined-up thinking from two people who’ve sat on both sides of the table.
Q: We’ve already done some brand or marketing work—can you still help?
A: Absolutely. Most of our clients come to us mid-journey. We don’t start from scratch unless we need to. We build on what’s working, fix what’s not, and give you a clearer direction for what’s next.
Q: Will you just tell us to be on TikTok or post more on LinkedIn?
A: No chance. We’re not about chasing trends or adding noise. Everything we do is based on your audience, your message, and your goals. If something doesn’t make sense for your business, we won’t recommend it.
SERVICES & DELIVERY
Q: What does working with you actually look like day-to-day?
A: We’re flexible. Sometimes we run workshops. Sometimes we become your strategy team. Sometimes we coach your junior marketer. We tailor the approach to what you need—but we always start by listening.
Q: Can you help with things like websites, content or design?
A: Yes – but only when it makes strategic sense. Once we’re clear on what you need we will design and build your website, create fantastic copy and deliver an outcome that works for you and your business.
Q: Do you offer one-off sessions or is it all long-term retainers?
A: We’re flexible. Some people work with us once, get clarity, and crack on. Others keep us on monthly to stay on track. We’ll always be honest about what level of support makes sense.
COST & VALUE
Q: How much does it cost to work with you?
A: It depends on what you need, but we’re not a big agency with big overheads. Our pricing is transparent, sensible, and reflects the value we bring. We’ll always have an upfront conversation about budget and make sure it works for both sides.
Q: We’ve wasted money on marketing before—how do we know this will be different?
A: You’re not alone. Many of our clients come to us after trying agencies, freelancers, or ad hoc projects that didn’t land. The difference with us? We always start with strategy. That way, everything else has a clear purpose and measurable results.
WHO IT’S FOR
Q: Is this right for us if we already have a marketing person or team?
A: Definitely. We often work alongside in-house teams, either mentoring junior staff, bringing extra strategic input, or helping align internal and external efforts.
Q: What size of business do you typically work with?
A: We mostly work with owner-led businesses between £1m and £10m turnover, but we’ve helped everything from solo start-ups to large global brands. The main thing is that you care about doing marketing properly, not just doing more of it.
PROCESS & NEXT STEPS
Q: What happens if I book a call? Is it a sales pitch?
A: Not at all. It’s a chat. We’ll ask about your challenges, listen properly, and see if we’re a good fit. If we’re not, we’ll point you in the right direction.
Q: What if I just want to start with a workshop or one project?
A: That’s fine. We’ve designed our workshops and projects to be useful standalone pieces—but also a great way to get to know us before diving into anything bigger.
Who We Are
Rethink is a boutique creative brand communications agency focused on multichannel marketing solutions across both digital and traditional media channels. Our expertise goes far beyond creative solutions. We blend insight, strategy and imagination to deliver customer-driven business success.
We know that by working in partnership with our clients and really getting under the skin of their business and what they stand for, we can challenge perception, grow audiences, create attention grabbing work and compel people to take action.
So, whether it’s working seamlessly as part of your marketing team or as a trusted consultant, you’ll find us pro-active, curious, refreshingly plain talking and always with your best interests at heart.
If you’re ready to take your business to the next level, we’re ready to hear from you!
What We Are Not
It’s easy to tell you who and what we are but it might be more helpful to tell you what we are not!
We are not about profit over people. Yes we have to earn a living but we do it honestly and genuinely by forging good relationships with business owners who appreciate the value of what we can do for them.
We are not a huge agency with a pool table and swanky furniture in reception. We don’t have a frappucino and smoothie machine (although we do make a great coffee with cookies!)
We are not an army of Account Handlers, New Business Managers, and Sales Directors clambering for the next deal. We are not about politics, gossip or smoke and mirrors.
We are also not a faceless online company offering cheap-as-chips logos.
There is something out there for everyone but it’s important to find the right fit for you.
So, if you prefer to be wined and dined and play pool before every meeting – we are not for you.
If you think your company logo is only worth the price of a takeaway – then again we’re not for you.
What Our Clients Say
